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Business Ethics

I am writing my personal experience with a very big giant cab service provider uber which has taught me a very big ethical and customer-centric business model.

The story begins:-I took an uber cab from Delhi to Ghaziabad a few days back. As soon as I reached Sahibabad I realized that the path shown by GPS has a lot of waterlogging and may not be good for the health of vehicles as well as for us. I asked the driver to change the route and he agreed to do so and when I reached my destination I realized I have been charged 100 rupees extra. I immediately tried to complain using the uber app but was not successful in doing so. I posted on Twitter about the incident and quickly got a reply from uber as well as from uber haters. Uber asked me to provide my contact details in a private message. At prima facie, I got a reply from their side that due to some hidden charges like toll, etc you have been charged more and we are sorry for that and we cannot do a thing about it. I just gave poor feedback in their app as well as on Twitter private message reply and forgot the incident as it was not a very huge amount.

After 14 days, I received mail as well as a message from Uber that we tried to contact you and we have found that due to a different path followed from GPS you have been charged some extra bucks and we will refund that amount. It came as a surprise to me as I have stopped following this particular thing and still they tried to help me out in all possible ways to solve my problem.


This particular incident has left a deep impact on my thought process. I was really amused by the kind of services/support provided by this big giant to their customers and wrote their praise on Twitter itself. This is also the biggest example of business ethics and customer delight. We all must learn from their approach towards customer problems as this will take us from good to great. One has to work hard in life with full integrity and ethics even when no one is watching and results will automatically fall in place. It is great a learning example for both govt as well as private sector.

--
Aditya Tyagi
Deputy Manager
Bharat Electronics Limited
Ph No.-9760266881

Comments

  1. Devendra YadavAugust 10, 2019 at 11:36 PM

    थैंक्स फोर शेयरिंग योर वंडरफुल एक्सपेरिएंस, ये छोटी सा किस्सा काफी कुछ सीखा जाती है। उम्मीद है कि इस तरह की थॉट प्रोवोकिंग किस्से हमे फ्रीकुएन्टली पढ़ने को मिलते रहेंगे।

    ReplyDelete
    Replies
    1. adityaAugust 10, 2019 at 11:40 PM

      आपका बहुत बहुत धन्यवाद। आपकी उम्मीदों पर उतरने का प्रयास जारी रहेगा।

      Delete
  2. HenORtheEggAugust 11, 2019 at 12:14 AM

    That’s why they are so successful all over the world.i agree with above comment and endorse the same.we would love to read more such enlightening blogs.keep us posted man.Cheers����

    ReplyDelete

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